Refund Policy

Last updated: October 2026

1. How billing works

SafeShieldX Premium is a recurring subscription (monthly or annual), billed through our payment processor, Paddle, which acts as the merchant of record. By purchasing, you also agree to Paddle's terms. Subscriptions renew automatically at the end of each billing period until cancelled.

2. Cancel anytime

You can cancel your Premium subscription at any time via the "Manage subscription" link on your account page. After cancellation you keep Premium access until the end of the current billing period, and you will not be charged again.

3. 14-day refund on new subscriptions

If you are not satisfied with Premium, contact us within 14 days of your initial purchase and we will issue a full refund — no questions asked. To request it, use the contact form (include the email address on your account) or cancel and request the refund through the "Manage subscription" link on your account page.

4. Renewals

To avoid being charged for the next period, cancel before your renewal date (shown on your account page). We do not refund partial billing periods: if you cancel mid-month or mid-year, Premium stays active until the period ends and no pro-rated refund is issued. If you were charged after a successful cancellation, contact us and we will refund that charge in full.

5. How refunds are paid

Approved refunds are processed through Paddle back to your original payment method, typically within 5–10 business days depending on your bank.

6. Misuse

Repeated purchase-and-refund cycles to extend free access may lead to account review or suspension.

7. Contact

Questions about refunds: use the contact form.